Contact peacocks customer service

Peacocks Returns Policy Online Returns Policy If you are not satisfied with your purchase, we will be happy to give you a full refund provided that you notify us within 14 days starting from the day of receipt of the order via our online returns portal.

You then have a further 14 days to return your item s to us by post for a full refund or you can also return your item s back to your local Peacocks store for an exchange or refund, dependent on your payment method.

All items being returned should be in their original packaging, unworn, unwashed and complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item — unless it was sent to you with other items that you are not returning for any of the reasons above.

If you receive an incorrect, faulty or damaged item, please contact us by e-mail at customercare peacocks. For your Right to Cancel, please see the Contract and Contract Cancellation section of our terms and conditions. This does not affect your statutory rights.

We are also unable to refund gift cards These conditions do not affect your statutory rights. Returns by Post As long as you have completed your return through our online returns portal as detailed in our online returns policy section above , you can return any items except non-returnable items purchased at www. All return postage costs are the responsibility of the customer and we would also recommend that you use a postal service that insures you for the value of the goods that you are returning.

This is where Peacock Premium comes into the scene. If you are just trying it out, you are in for a treat. The first seven days of premium are available in the free trial. With Peacock TV, you will have access to a huge archive of some of the most loved shows and movies, which is what NBCUniversal hopes will draw in the audience. The originals are being rolled out slowly, and dramas like The Capture and Brave New World are already on it.

If you have a query on payment, refund or cancellation, you can navigate to the Help section of the website. For issues that are not listed on the help page, you can contact the support team via the contact form on the website.

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Remember, you may require a physical address to submit your case in court. But it's better to rely on an expert to help you organize your case properly. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies. After that, you can file an official complaint with the court.

DoNotPay will guide you through the process step by step. You will then serve Peacock, which will tell them that they are being sued. You should also specify a reason for which you are suing them. Finally, show up in court. DoNotPay will provide a script you can use before the judge. We can get you a real person to listen to your problems faster and more seriously.

Our process is easy and you don't have to wait for days to get a response or get placed on hold for hours on end. We already have MLB. They have erred in letting you and others in. But you have taken it to a new level. Your advertising scheme attempt to save Peacock with a Sunday morning broadcast is beyond dumb.

Your "suits" are unaware and plain stupid. Stick to what you think you know. Baseball fans are not simpletons who don't get it. They resent playing hopscotch to see a ballgame of their favorite team. They could care less who is broadcasting it and your "cleverness" goes by the board and is despised.

You were probably convinced by some ad genius that this was smart and people would take notice. By Wayne G. This kind of violence does not need to be shown on television. Our children should not be exposed to this kind of violence. I have been charged for two months as of this writing. I have contacted my credit card company fraud division to take action against this company.

By Steven Wenthe Can't down load nothing on Peacock it freezes up. The threat from the ad is quite clear. By KR Frost Jan 13 to whoever from peacock or nbc who read these. I elected to NOT pay for this service because there are no dates of episode aired. I found this way be accident! By jerry g roatch i have no carrier at zip so please stop my acct. By Ernie Patrick can not log in tried to reset password did not receive email By Benson Portnoy Oct 29 We were watching the Skate Canada pairs competition and it ended before the competition was finished.

There were more skaters who were about to compete and the program just ended with a message saying the coverage was concluded! What kind of scam is this? We just started using Peacock and this doesn't exactly leave us with a good impression.

If this continues we will have to cancel it. Peacock is getting a terrible reputation. Today I tried to watch WWE. What is up? By Kristine kerrigan Sep 15 I want to sign up for Peacock. I do not want to use my phone to watch a football game; how ridiculous Help me please text at My email is not functional.

This is insane. Been trying all day By Yvonne kreider I want to cancel my peacock plan immediately By Alice Sep 07 For the last half hour I have been trying to watch a show. Every 15 seconds it freezes then the app closes. I am tired of dealing with this app. I cannot change back to free, I followed the instructions it didn't work. Of streaming on peacock and also move also move all wwe programming To basic. Do us a favor and get customer service a phone number.

If you are going to run a company, then your customers should not have too run behind you! First you can't hear the commentary. Peacock is NBC, correct? Where is Bob and Phil? By al mainero I cant get raw nxt end smackcown By James Grissett Aug 09 I sent a message to peacock in February or some where around there concerning the payment's you are taking from my account you are and have been sense I opened the account drafting two payments per month on the same date and that should not be done, so what I need is for my over payments to be refunded please.

And send a phone number to customer service please. Trying to watch the Olympics Men's Road Race and cannot understand a word of what is being said. Such a pity. This is the worst. I watched the first 4 episodes of Dr Death, and once I had to pay for the last 4 episodes, it was hard to see, glitches, and I want my money back!

The Money in the Bank was just on and we had all kinds of static and interrupted service. Every time we watch a WWE program live it takes me around 25 minutes for it to come up and I miss half of the preshow. Very disappointed with the service. By Gail Zoe Berish Jul 07 After 3 months of praising and getting about 10 friends to sign up I am embarrassed to even mention Peacock anymore I have loved having it but all of my friends and I need to use closed caption.

That is the lamest addition to Peacock and should be one of the easiest. Sometimes it ignores me completely, other times it accepts the Closed Caption, only to shut it off half way through. Please, please fix this so I can use it throughout, but especially on the newer shows where everyone talks faster than they did 20 years ago. Make your 'ol Grannies happy and keep them at home and happy awhile longer.

Thanks for listening and start doing better setups like the "Big Boys do. By Michelle Babbs Jul 02 How many times must i sign up. Eve ry i mea n every day you ask me to set up account. I s 12 times not enoughbi amnlegally disabled and fell for the line of Olympic extra coverageq.

It is beyond my physical capability to do this over and over. The sporting event I want to download, won't download. Can't watch during daytime due to data cap on satellite. Can't even download content that will download to anyplace other than their default. Otherwise you could pick a place where more space is available. All of the boxes in the form are check marked however; the state initial will not get checked off. On the WWE Network, when you watched a live event, you had the option of watching it where you came in to the event or you could start from the beginning.

On Peacock, I could only watch were I came in and could not go back to see what I missed. It seems I can not pause it either. If you are taking it over another network, you should at least offer what they provide at the minimum, not offer less.

By Lee Findley Mar 27 Peacock seems concerned that I never watch Peacock, they send me messages touting their content. The latest messages offer me suggestions from their "Top ten binge list" containing shows that I have never watched more than 1 or 2 episodes of and that I have absolutely no interest in ever watching more of them.

Why do you expect me to pay you to make money from advertisers? You COULD restrict the ads from having cringe-worthy, condescending, least common denominator centric, smarmy content, and make watching commercials less annoying. But we know that will never happen, so I will never watch ad-supported content ever again. By Stephen J Ewing Jan 29 We are supposed to get all of the rugby matches, which we watch on replay. However, there is only one match listed between mid December and mid February.

Where are all of the other matches? There are multiple matches every weekend. Also, how long are the replays available before they disappear? I did not subscribe and have never used Peacock after the failed attempt to view the "free trial". As have most of the other comments indicate I think Peacock is a SCAM and does not come close to delivering what was advertised. Please remove my account and refund the fees you have collected from my Discover Card.